FAQs

1. How long does delivery take?

Inside Dhaka: 1–3 business days

Outside Dhaka: 2-3 business days

2. How can I place an order?

You can place your order directly through our Facebook page inbox or website.

3. What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, and Bank Transfer.

4. Are your products imported?

Yes, all XPRESSORY products are carefully sourced imported items selected for quality and aesthetics.

5. Do your lights work with USB or direct power?

Most LED/RGB lighting products are USB powered, while some require wall adapters. Power details are mentioned in each product description.

6. What should I do if my product arrives damaged?

Please contact our support team within 24 hours with an unboxing video/photo for replacement assistance.

7. Can I cancel or modify my order?

Yes, orders can be modified or cancelled before shipping confirmation.

8. Do you check products before delivery?

Yes, every product is quality-checked before packaging and shipment.

9. Are the lights suitable for gaming setups or room décor?

Absolutely! Our lighting and décor accessories are perfect for gaming setups, bedrooms, desks, cafés, and aesthetic room makeovers.

10. How can I contact XPRESSORY support?

You can contact us via Facebook page inbox or our support number during working hours.